The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue. This step particularly is very useful for the development team. If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.Ĭ) Detailed reproduction steps, if consistently reproducible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. For more information on how to run this report, click here [Specific issue
Please make special note in your specs if you are running Windows "N" and "K" editions that does not come with Windows Media Player.Ī good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. Here’s what we need:Ģ) Name / model of the desktop or laptop (if available)ģ) Graphics card / chip model and the amount of VRAMĦ) OS version (Windows 7, 8, 64-bit/32-bit, etc.) The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Reporting crashesIf you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.
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